Refund policy
RETURN & REFUND POLICY
(Luxury Epoxy Décor LD – Epoxy Kits)
1. All Sales Are Final for Epoxy Products
Due to the nature of epoxy resin and hardener materials, all epoxy kit sales are final.
We cannot accept returns once the product has shipped because:
- Epoxy materials are chemical products
- They must be stored under controlled conditions
- They cannot be restocked or resold once they leave our facility
For this reason, no returns or exchanges are accepted on epoxy kits.
2. Damaged or Incorrect Items
If your order arrives damaged, leaking, or you receive the wrong item, we will replace it at no cost.
To process a replacement, you must contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged or incorrect product
- Photos of the shipping box
Send all documentation to:
luxuryepoxydecorld@gmail.com
Once verified, we will ship a replacement immediately.
3. Lost or Missing Packages
If your package is marked “Delivered” but you did not receive it:
- Check with neighbors or building management
- Confirm the shipping address on your order
- Contact the carrier for delivery confirmation
If the carrier confirms the package is lost, we will assist you in filing a claim and provide a solution.
4. Order Cancellations
Orders can only be canceled within 2 hours of purchase.
After that time, the order may already be processed and cannot be canceled.
5. Exchanges
We do not offer exchanges on epoxy kits due to product handling and safety requirements.
6. Customer Responsibility
Please ensure:
- You order the correct product
- You enter the correct shipping address
- You understand the mixing ratios and usage instructions
We are not responsible for issues caused by improper mixing, application, or storage.
7. Contact Us
If you have any questions or concerns, contact us at:
📧 luxuryepoxydecorld@gmail.com
We are here to support you and ensure you have a great experience with Luxury Epoxy Décor LD.